Refund policy

Return period

You may request a return within 30 calendar days from receiving your order.

Conditions

• The product must be unused and in good condition.
• Original packaging, accessories and documentation must be kept.
• Return shipping costs are paid by the customer unless the product is defective or the shipment was incorrect.

Refund

• We inspect the product once received.
• If everything is correct, the refund is processed within 7 business days.
• The refund is issued through the same payment method used for the purchase, unless otherwise agreed.

Exceptions

• Customized products cannot be returned unless there is a manufacturing defect.
• This policy applies to consumer purchases and not to B2B sales.

Contact

For any return-related question, contact us at contact@theyetbrand.com.